Store policies and customer help

Start with the page that matches your question. Shipping information explains coverage, charges, dispatch, transit, tracking, customs, and delivery problems. Returns and refunds explains eligibility, the return process, inspection, exchanges, and when a refund is issued.

Privacy explains how information connected with orders, payments, necessary website functions, analytics, and customer support is handled. Terms and conditions explains product information, fitment, prices, orders, payment, website use, and the responsibilities that apply when using the store.

For a question about a particular item, open the product page and send its link with the Volkswagen model, year, engine, electrical voltage, or measurements that matter. For an existing order, include the order number. Support can help identify the relevant information, while the published policy page remains the complete source for the applicable terms. Read the complete policy before acting.