How we handle your information

Information we handle

When you place an order or use an account, the store processes the details needed for that activity. These may include your name, email address, phone number, billing and delivery addresses, account details, order contents, selected variations or add-ons, order value, shipping selection, and order status.

The contact form processes the name, email address, phone number, and message you submit. Support chat processes the details you choose to provide, together with the conversation history, topic, and source page needed to continue the thread. Do not send card details through the contact form or support chat.

Hosted card payments

HBL Pay hosts the card-entry step after you place an order. Your full card number and card security code are entered on HBL Pay's secure checkout page; Eastern Automotive does not receive full card details.

The store receives the payment outcome and the information needed to match that result to your order, update its status, respond to failures, and keep accounting records.

Browser storage and security records

Necessary cookies and comparable browser storage keep cart contents, checkout state, account sessions, and security functions working. Disabling or clearing this storage can empty a cart, end a session, or interrupt checkout.

Your browser saves only a private chat key so it can reopen the same conversation. Chat messages and contact details are not saved in browser storage.

Our hosting systems may record an IP address, request time, page address, browser or device information, response status, and error details. We use limited request information to prevent abuse and investigate problems.

Analytics and consent

Optional analytics remains off unless analytics consent is provided.

When consent is present, Google Analytics may receive information about pages, devices, shop interactions, and completed purchases. Contact-form answers, support messages, email addresses, phone numbers, and delivery addresses are not sent as analytics events.

How information is used

• Build, take payment for, dispatch, and support orders.
• Check product fitment and answer shipping, account, or product questions.
• Operate carts, checkout, customer accounts, contact forms, and support conversations.
• Send order, payment, delivery, account, and support communications.
• Apply rate limits, protect accounts and transactions, diagnose faults, and investigate misuse.
• Maintain operational, tax, accounting, dispute, and other records that must be kept.
• Understand and improve site and commerce performance when analytics consent is present.

Service providers and processing locations

Information is provided to services that perform a specific part of the store's operation:

• HBL Pay handles hosted card entry and returns a payment result.
• Couriers and delivery partners receive the delivery and contact details needed to carry an order.
• Email services carry order, account, contact-form, and support messages.
• Hosting, infrastructure, and security services operate the site, database, backups, logs, and abuse controls.
• Google Analytics through Site Kit receives analytics data only when analytics consent is present.

Eastern Automotive serves customers in multiple countries. Hosting, payment, email, delivery, and analytics providers may process information in countries other than your own, depending on where their systems and personnel operate.

How long information is kept

Retention depends on the type of record and why it is needed. Order, payment-reference, shipping, account, contact, support, security, and log records are kept only as long as reasonably needed for the relevant operation and for legal, tax, accounting, fraud-prevention, security, backup, or dispute requirements.

Some information may need to remain while an account or order is active, while a question or dispute is unresolved, or while a recordkeeping duty applies. When those needs end, information may be deleted or de-identified through normal system and backup lifecycles.

Access, correction, and deletion requests

You may ask Eastern Automotive for access to information connected to you, ask for inaccurate details to be corrected, or ask for information to be deleted. Send the request to easternautomotiveco@gmail.com. We may need enough information to verify that the request relates to you.

A deletion request may be limited where information is still needed to complete or support an order, protect the store or another person, resolve a dispute, or meet legal, tax, accounting, security, or other required retention needs.

Security

The store uses access controls, encrypted network connections, private handling for cart, checkout, account, payment-return, and support pages, abuse controls, and hosted card entry to reduce risk. No website, transmission method, or storage system can guarantee absolute security.

Keep access to your account and support chat private. If you believe an account, order, or conversation has been accessed by someone else, contact us.

Policy updates and contact

This policy may be updated when the store, service providers, or information-handling practices change. The date at the top identifies the current version.