Privacy policy

When you place an order or use an account, the store processes the information required for that activity. This may include your name, email address, telephone number, billing and delivery addresses, account information, order contents, product variations or add-ons, order value, shipping selection, and order status.

The contact form processes the details and message you submit. Hosting and security systems may record an IP address, request time, page address, browser or device information, response status, and limited error details.

Information is used to operate the shop, build and support orders, check product details, arrange delivery, manage accounts, answer contact and support requests, send required communications, prevent abuse, protect transactions, diagnose faults, and keep legal, tax, accounting, security, backup, and dispute records.

When optional analytics is permitted, limited interaction and commerce information is used to understand and improve site performance.

Order information is used to validate the cart, create and manage the order, arrange manufacturing and shipping, send confirmations, provide support, and keep required records.

Card details are entered on a secure hosted payment page. Eastern Automotive does not receive the full card number or card security code. The store receives the payment outcome and limited reference information needed to match the result to the order, update its status, respond to failure, and maintain accounting and dispute records.

The contact form processes the name, contact details, topic, and message submitted. Support chat processes the details a customer chooses to provide, the conversation history, topic, status, and source page needed to continue the thread and notify support.

The browser stores only a private versioned chat key used to reopen the same conversation; it does not store the message history or contact details. Do not send complete card details through contact or support channels.

Necessary cookies and comparable browser storage keep cart contents, checkout state, account sessions, security functions, and the private support-chat key working. Clearing or blocking this storage can empty a cart, end a session, or interrupt checkout or chat restoration.

Optional analytics remains off unless analytics consent is present. When enabled, analytics may receive page, device, shop-interaction, and completed-purchase information. Contact messages, support messages, email addresses, telephone numbers, and delivery addresses must not be sent in analytics events.

Information is shared only with services performing a required part of the store operation. These include the hosted payment provider, couriers and delivery partners, email services, hosting and infrastructure providers, security and backup services, and analytics services when analytics consent is present.

Each provider receives the information needed for its role. Delivery partners receive delivery and contact details; payment services receive payment and order references; operational services process the data needed to run and protect the site.

Retention depends on the record and why it is needed. Order, payment-reference, shipping, account, contact, support, security, and log information is kept only as long as reasonably needed for the related operation and for legal, tax, accounting, fraud-prevention, security, backup, or dispute requirements.

When those needs end, information may be deleted or de-identified through normal system and backup lifecycles.

The store uses access controls, encrypted network connections, private handling for cart, checkout, account, payment-return, and support routes, abuse controls, backups, and hosted card entry to reduce risk. No website, transmission method, or storage system can guarantee absolute security.

Keep account and support-chat access private. Contact Eastern Automotive if you believe an account, order, or conversation has been accessed by another person.

You may ask for access to information connected with you, request correction of inaccurate details, or request deletion. Depending on the applicable law, other rights or choices may also apply. Eastern Automotive may require enough information to verify that the request relates to you.

A request may be limited where information remains necessary to complete or support an order, protect a person or the store, resolve a dispute, or meet a legal, tax, accounting, security, or retention obligation.

Eastern Automotive serves customers in multiple countries. Hosting, payment, email, delivery, security, and analytics providers may process information in countries other than the customer’s own, depending on where their systems, partners, and personnel operate.

Information is provided for the relevant service and remains subject to applicable contractual, operational, and legal safeguards.

This policy may be updated when the store, its service providers, legal requirements, or information-handling practices change. A substantive update changes the published policy and its modification date.

The current version available on this page applies from its published update. Earlier wording is not presented as current after a substantive change.

Send a privacy question or request to easternautomotiveco@gmail.com. Use a clear subject and explain the information or request without sending passwords or complete card details.