Returns and refunds

Under the standard return policy, contact Eastern Automotive within 20 days of delivery to request a return. Eligibility depends on the item, its condition, the reason for return, the destination, and the law that applies to the order.

This standard process does not reduce a consumer right or remedy that cannot lawfully be excluded or shortened.

For a standard voluntary return, the item should be unused, uninstalled, unmodified, complete, and accompanied by its included parts and packaging. Contact us before fitting, painting, cutting, drilling, or otherwise altering an item if there is a concern about the product or fitment.

Faulty, damaged, or incorrect items are reviewed according to the circumstances and applicable rights.

The standard voluntary return may not apply to an item that has been used, installed, modified, painted, cut, drilled, damaged after delivery, returned incomplete, or sent after the 20-day request window. It may also not apply when the customer sends an item without the confirmed address and instructions.

These conditions do not remove a remedy that must remain available under applicable law.

1. Contact Eastern Automotive with the order number and reason for the request.
2. Identify the item and include clear photographs when damage, condition, fitment, or an incorrect product is involved.
3. Wait for confirmation of eligibility, packing requirements, return address, and shipping instructions.
4. Send the item only after those instructions are provided.

Email easternautomotiveco@gmail.com if the contact form cannot be used.

Before packing the item, it is useful to photograph the product, every included part, the packaging, and the shipping label. Keep copies of the request, confirmed instructions, dispatch receipt, tracking record, and delivery confirmation until the return and any refund have been completed. These records help connect the parcel with the approved request and clarify its condition before transit.

Responsibility for return shipping and its cost depends on the reason for the return, the destination, and the law that applies. Eastern Automotive confirms the arrangement after reviewing the request.

If the customer is instructed to arrange shipping, use the requested service and keep the receipt, tracking information, and proof of delivery until the return and any refund are complete.

After the return is received, Eastern Automotive checks the item, included components, packaging, and condition against the approved return request. The inspection determines whether the item meets the applicable return conditions and whether any damage or alteration affects the outcome.

The result is communicated after the inspection. Shipping a product back does not by itself guarantee approval of a refund.

If a refund is approved after inspection, it is submitted to the original payment method. The payment provider controls how long the approved credit takes to appear.

The refunded amount and treatment of original or return shipping charges depend on the return reason, the approved resolution, and applicable law. Keep the return records until the credit appears.

Contact Eastern Automotive before returning an item for a different product or option. The available process depends on return eligibility, the required replacement, current availability, price, and shipping destination.

Do not assume that sending an item back automatically reserves or dispatches a replacement. The confirmed instructions will explain whether the resolution is an exchange, replacement, refund, or new order.

Contact us as soon as reasonably possible if an item arrives damaged, faulty, or different from the confirmed order. Keep the item and all packaging and do not install, modify, discard, or repair anything while the issue is reviewed.

Send the order number, a concise description, and clear photographs of the product, shipping packaging, labels, and damage or difference. We will review the appropriate resolution for that order.

Use the Contact page and include the order number, item, reason, condition, and relevant photographs. If email is required, write to easternautomotiveco@gmail.com.

Wait for the correct return address and instructions. Do not send card details through the contact form, email, or support chat.