Terms and conditions
These terms explain product information, orders, payment, shipping, returns, and responsible use of this website.
Before ordering
Check the part and selected optionYour order confirmation records the product, variation, quantity, price, and delivery details you selected.
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Product information, prices, options, and availability may change before an order is accepted. The option and price shown in your order confirmation apply to that order.
If we identify a material pricing or availability error, we will contact you before proceeding. If the affected order cannot be accepted, any collected payment is returned to the original payment method.
Available payment methods are shown at checkout. An order is not treated as paid until payment succeeds.
After you continue from checkout, you’ll be redirected to a secure payment page to enter your card details and complete payment.
You are responsible for accurate billing and delivery information.
Contact us as soon as possible if you need to change or cancel an order. Whether we can make the change depends on the order stage, including whether preparation or dispatch has started.
Email easternautomotiveco@gmail.com with the order number if you cannot use the contact form.
Review the product page and selected cart option before ordering. Vehicle model, year, body style, engine, or electrical-system voltage may affect suitability.
Contact us before ordering if you need help interpreting the listed options. Use a suitably qualified installer where the work requires professional knowledge.
Shipping availability and timing depend on the product, destination, carrier service, and customs processing. Dispatch and delivery dates are estimates unless expressly confirmed otherwise for the order.
See the shipping information for the full process.
Our standard policy provides a 20-day return-request window for eligible items. Contact us before sending anything back.
See the returns and refunds page for eligibility, instructions, and refund information.
Nothing in these terms excludes or limits liability, remedies, or consumer rights where doing so would be unlawful. Any other responsibility is determined by the circumstances of the order and the law that applies.
Unless stated otherwise, website text, images, and design are owned by or licensed to Eastern Automotive. Third-party names and trademarks belong to their respective owners. Contact us before reproducing site content beyond personal use permitted by law.
These terms apply alongside mandatory law and consumer protections that govern the order. Disputes are handled under the applicable law and by a court or authority with jurisdiction.
Contact us first if you would like us to review a problem with an order or payment.
Try a shorter search, browse the sections, or contact us with your order or vehicle details.
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Contact us before ordering with the product link and your Volkswagen model and year. For an existing order, include the order number.
Share your VW model, year and part, or include your order number.
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