Frequently asked questions
Get a straight answer about fitment, shipping, returns, payment, tracking, or an order that needs attention.
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Include the details that matterFor fitment, send the model, year, and product. For order help, send the order number. For shipping, include the destination.
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Check the fitment and selected option on the product page. If you are unsure, contact us before ordering with the product link, Volkswagen model, year, body style, and any relevant engine or electrical details.
We can help interpret the listed options, but the information you provide needs to be accurate.
We currently provide free shipping when checkout offers delivery for the selected products and destination. If no option appears for your address, contact us before ordering.
Preparation time varies by product, availability, and selected options. Any estimate is specific to the order and is not a guaranteed dispatch date.
Contact us before ordering if you need an item by a particular date.
Tracking details are shared when they are available for the order and shipping service. Carrier updates can take time to appear after the parcel is accepted.
After you continue from checkout, you’ll be redirected to a secure payment page to enter your card details and complete payment.
An order is not treated as paid until payment succeeds.
Contact us within the standard 20-day request window with your order number and reason. Do not send the item until we confirm eligibility, the correct address, and packing instructions.
Read the returns and refunds page for the complete process.
Keep the item and packaging, do not install or modify it, and contact us as soon as reasonably possible. Include the order number, a short description, and clear photos of the item and packaging.
Contact us immediately with the order number and requested change. Whether it is possible depends on the order stage, including whether preparation or dispatch has started.
Try a shorter search, browse the sections, or contact us with your order or vehicle details.
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Send the relevant model, year, product link, destination, or order number and we can give you a useful answer sooner.
Share your VW model, year and part, or include your order number.
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