Questions about fitment, ordering, and delivery

Send the product link, Volkswagen model, model year, body style, engine size, and electrical voltage where relevant. Include clear measurements or photographs of the mounting area or existing component when they would help. Describe any known modifications, because an older vehicle may no longer match its original factory configuration.

Select the variation that matches the detail named on the product page, such as vehicle application, body configuration, engine size, electrical voltage, material, or finish. The selected option controls what is added to the cart. If two options appear plausible, contact support with the vehicle and product details before choosing.

Confirm whether the vehicle uses a 6V or 12V electrical system and check the accessory’s listed connector, power requirements, mounting arrangement, and included parts. Inspect the wiring, grounds, charging system, and existing modifications. Read the 6V-to-12V conversion guide for a system-level checklist.

Open the product page, choose every required variation or add-on, set the quantity, and select Add to cart. Review the confirmation and cart count, then open the cart to check the exact item, option, quantity, and total. A product is not reserved or ordered until checkout and payment are completed.

Buy now validates the product, selected variation, add-ons, and quantity, replaces the current cart with that selection, and takes you to checkout. Use Add to cart when you want to keep shopping or combine products. Review the checkout summary before placing the order, especially after using Buy now.

Complete the customer, billing, shipping, and order details on checkout, then select Place order. You will be redirected to a secure payment page where you enter the credit or debit card details. The order is not treated as paid unless the payment completes successfully and the store receives confirmation.

Read the message, correct any highlighted customer, address, shipping, or product field, and try once more. Do not repeatedly press Place order while a request is processing. If the error continues, keep the cart unchanged and contact support with a description of the step and message, but never send card details.

Shipping availability depends on the product, complete delivery address, destination, and the options offered at checkout. A destination is supported only when checkout provides a shipping method for the current cart. Review shipping information or contact us with the destination and product before ordering.

The shipping result shown at checkout is based on the current cart, delivery destination, and available shipping method. Change the address or cart and the result may change. Review the final shipping line and order total before placing the order; do not rely on a message or estimate from a different cart or destination.

Preparation and dispatch depend on the product, selected option, availability, order checks, and shipping arrangement. Any date or range provided for an order is an estimate rather than a guarantee. If timing is important, contact us with the product and destination before ordering and wait for an order-specific answer.

Use the Track order section with the requested order information. Tracking details are shared when they are available for the selected service, and a carrier may take time to display the first scan after accepting the parcel. Contact support if the order information does not resolve the question.

Return eligibility depends on the published return window, item condition, product type, and the other requirements in the returns and refunds policy. Contact us before sending anything back. An item sent without confirmation may not reach the correct return destination or include the information needed for inspection.

Contact Eastern Automotive within the published request window and include the order number, item, reason, and clear photographs when the condition is relevant. Wait for eligibility, packing, address, and shipping instructions before dispatching the item. Keep the item, included parts, and packaging in the required condition during this process.

Responsibility for return shipping depends on why the item is being returned and the current published policy. Do not assume a cost will be reimbursed or choose a service before receiving instructions. Read the return-shipping section of the returns policy and contact us with the order details.

A refund is considered after the returned item is received and inspected under the published policy. If approved, processing begins through the applicable payment method; the time for the final credit to appear may also depend on the financial institution. Keep the return and shipping information until the process is complete.

Use the sticky chat for a product or fitment question, or send the form on the Contact page for fitment, order, shipping, or return help. Choose the route that matches the question and include the relevant vehicle, product, destination, or order details so it can be answered accurately.

Include the order number and a concise description of what you need help with. Add the item name, delivery destination, tracking information, or clear photographs only when relevant. Never send a password or complete card details. A useful subject and the correct order number help separate order support from a pre-order fitment question.

Yes. Open the sticky chat and send the product link with the Volkswagen model, year, body style, engine size or electrical voltage, and useful measurements or photographs. Ask before adding an uncertain option to the cart. Fitment guidance is based on the details supplied and the application listed for the product.