Shipping information

Shipping methods and coverage depend on the product, complete delivery address, and destination. A destination is supported when checkout offers a shipping method for the current product selection and address.

Where checkout provides free shipping for an eligible cart and destination, the shipping charge is shown as free in the order summary. If no shipping method appears, contact us before ordering. Do not place an order using a different address with the expectation that it can be redirected later.

Eastern Automotive offers a wide range of products, from accessories to replacement parts. As shipping methods vary depending on the destination and the product ordered, there is no single shipping transit time applicable to all orders. In most cases, delivery takes 10–60 working days, although transit times may be longer due to customs clearance, carrier delays, destination-specific factors, or other circumstances beyond our reasonable control.

Please note that all products are made to order and require manufacturing time before dispatch and delivery. Review the dispatch times below before ordering.

While we strive to dispatch your order as quickly as possible, the products we offer are not off-the-shelf, ready-to-ship items. Each product is manufactured to order, which requires additional production time and, consequently, results in longer dispatch times. Products that require no customization are normally dispatched within 30 working days, while products with features customized to fit your needs, or products with an extended dispatch period, may take up to 6 months to dispatch.

More information about dispatch and shipping transit times is available through our Contact page. After you place an order, we will contact you with the estimated dispatch time, estimated shipping transit time, available shipping options, and any customization details that require confirmation.

By placing an order on our website, customers agree not to initiate a chargeback or payment dispute on the basis of non-delivery until the stated dispatch and shipping transit timeframe has expired. Chargebacks raised before the stated dispatch and delivery timeframe expires may be disputed by Eastern Automotive Co.

Tracking details are shared when they are available for the order and shipping service. A carrier may take time to display the first scan after accepting the parcel, and later scans or delivery estimates may change while it is in transit.

Use the Track order section for the current order status. Contact us with the order number if the available information does not answer the question.

International parcels may be reviewed by customs in the receiving country. Import duties, taxes, clearance requirements, or other destination charges are controlled locally and are not included unless checkout expressly states otherwise.

The recipient is responsible for providing information requested by the carrier or customs authority. Customs processing can extend the carrier transit estimate and is outside Eastern Automotive’s direct control.

Check the recipient name, street address, city, region, postal code, country, email address, and telephone number before payment. Contact us immediately with the order number if anything is incorrect.

An address cannot always be changed after manufacturing, processing, documentation, or dispatch has begun. A carrier may also refuse a redirection or apply an additional charge.

If a parcel is delayed, damaged, or marked delivered but cannot be found, contact us with the order number and tracking details. For visible damage, keep the item and all packaging and provide clear photographs before installing, modifying, or discarding anything.

We review the carrier information and the circumstances of the order before confirming the available next step. Carrier investigations and destination procedures can take additional time.

Before ordering, use the Contact page and include the destination country, product link, required configuration, and any date that matters. We will explain what can be estimated for that product and destination.

For an existing order, include the order number. Do not send full card details through the contact form or support chat.