FAQ

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What are your returns policy?

We offer a 20-day, no questions asked, money back returns policy to our customers provided all items returned are in their original condition and packaging with no signs of modifications or usage.

You will need a return authorization number when sending back your item. You can get this number from our Customer Service Team by emailing your order number and refund request to: wajeehassan@easternautomotive.co

You simply need to mention your return authorization number on your parcel and then post/courier the goods back to us. We do not cover the cost of return postage/courier.

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What is your shipping policy?

SHIPPING: All our products come with free delivery and we deliver to 80% of the world. For any locations that we don’t generally deliver, we’ll contact you to discuss a special arrangement (where possible) for delivery and any additional delivery charges if applicable.

DELIVERY TIME: Eastern Automotive stocks a range of products, from accessories to parts. This means there is no “one size fits all” delivery time. Generally, our delivery times range between 10 to 60 working days, but may be extended in unforeseen circumstances.

DISPATCH TIME: Though we aim to dispatch your goods as quickly as we can, however, products that require no customization are normally dispatched within 7 working days while products that have some features customized to fit your needs may take 60 working days or more to dispatch. Some products may have extended dispatch times (taking up to 4 months to dispatch) and the same is indicated in that particular product's description. More information on dispatch and shipping times can be obtained by contacting us through our Contact US page. Moreover, rest assured, as soon as you book your order, we'll contact you to update you on the estimated dispatch time, estimated shipping time, shipping options, and the customization options you want in your product.

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Will I receive the same product that I see in the picture?

We strive to ensure that the product you receive is the same as the one you see in the picture. However, due to the nature of customised products, there may be slight variations.

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What payment methods do you accept?

We accept major credit cards, Western Union, MoneyGram and PayPal.

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Can I track my shipment?

Yes, we provide tracking information once your order is shipped.

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Do you offer international shipping?

Yes, we offer international shipping to selected countries.

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What if my item arrives damaged?

Please contact us immediately and we will work with you to resolve the issue.

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How can I contact customer service?

You can contact us through our Contact Us page or through the following channels, and we will respond as soon as possible:
Email: wajeehassan@easternautomotive.co
Phone or WhatsApp: +1 804 5429 829.

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Can I cancel my order?

For orders that include no customizations, you can cancel your order within 36 hours. For orders that include customizations can be canceled within 24 hours.

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How to have my order customized?

If you want any aspect of your purchased product to be customized to fit your specific needs or taste, kindly contact us and talk to us about the customizations you want. Please note that if you don't contact us within 48 hours of booking your order to ask for customizing your purchased product, the product will be delivered to you in the standard form. Simply sending us an email would be enough to inform us.

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